ⓘ Clock Software


ⓘ Clock Software

Clock Software is a private limited company developing software and hardware solutions for the hospitality industry - property management system, restaurant point of sale, online booking engine, channel manager, self-service kiosk, mobile hotel app. Its headquarters is in London, UK.


1. History

Clock Software was incorporated in 1994 in Varna, Bulgaria, under the name Clock Ltd Клок ООД. Initially, the company specialized in selling hardware and peripherals but soon switched its focus to the development of hotel software. In 1996, Clock launched their first property management system called ClockFront for Windows. At the time, a huge privatisation was going on as part of the transition of the country to democracy and market economy. All hotels previously owned by the state were changing ownership and needed new software to replace previous, often centralised, management systems. Clock Software took the chance to offer their software to the newly privatised hotels.

In 2006, Clock Software started to expand to countries outside Bulgaria and opened offices in Romania 2007 and Croatia 2008. The first markets where their products were adopted were Romania, Macedonia and Croatia.

In 2010, Clock took the decision to create a completely new hospitality software suite based on cloud technology. The new product was built around the idea of consolidation of separate applications into one cloud-based platform and switching from data-focused to guest-centred software model. A new branch was registered in London, UK under the name of Clock Software Ltd. to take over the international development and the distribution of the cloud-based software products, while the Bulgarian branch remained in charge of software development and support. Clock Software launched their first cloud product, the free Internet reservation system InnHand, in 2012.

In 2013, it launched the hotel management platform Clock PMS Suite. A year later InnHand was discontinued and the company focused entirely on the new system.

In 2016, the company released its first hardware device, a self-service kiosk.


2. Distribution and partners

Its Windows-based installable software solutions Clock Software offers in Eastern Europe, while the latest cloud-based hotel management platform, Clock PMS, is available globally. Clock PMS has customers in 65+ countries as of the end of 2018 with Lark Hotels and McMillan Hotels among them. In 2015, Clock PMS was featured in the annual report by Software Advice "Frontrunners Report for Hotel Management System - 2018" and in 2016, Clock Software was included in the Grant Thorntons report "Emerging clouds in hotel technology | Spotlight on cloud-based PMS"

Clock PMS Suite is a property management system delivered as SaaS. It is hosted on Amazon Web Services AWS and is a certified partner of various third party providers: payment gateways - PayPal, Authorize.Net, Worldpay, Adyen; channel managers - RoomCloud and Yield Planet; door lock systems - ASSA ABLOY, hotel meta search websites - TripConnect by Tripadvisor


3. Products

Clock PMS Suite is a cloud-based suite of software solutions for hotels, chains, vacation rentals and other accommodation providers. It includes the following modules:

  • MICE
  • Two-way guest engagement
  • Central reservation and management system
  • Automated Revenue Management
  • Advanced rate management
  • Advanced payment processing integration
  • Hotel Bar & Restaurant POS
  • Enterprise-class cloud-native hotel PMS
  • Self-service and check-in kiosk
  • Online distribution in real-time